“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
Integration Benefits
This integration allows support agents to view customer profiles in Gorgias and personalize customer interactions, leveraging Yotpo's customer data, including aggregate review metrics, latest reviews and loyalty account information. Agents will also be able to handle reviews and questions through SMS.
Reviews & UGC Use Cases
Personalize conversations
Display aggregated customer data from Yotpo within your help desk to personalize conversations, including latest reviews, topics of interest & sentiment extracted by Yotpo AI engine, average
Respond to reviews and questions
Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.
Collect service reviews
Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.
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